Welcome to Deals Bijestora Store’s FAQ section! We’re here to answer all your questions about our sparkling jewelry collections, delivery options, and shopping experience. Below you’ll find helpful information to make your shopping journey smooth and enjoyable.

About Our Products

What types of jewelry do you offer?
We specialize in affordable, stylish jewelry including anklets, bracelets, earrings, necklaces, and rings. Our collections feature trending designs, bridal gifts, engraved pieces, and special men’s jewelry. Whether you’re looking for everyday accessories or meaningful gifts, we have something for every occasion.
Are your jewelry pieces suitable for sensitive skin?
While we select our materials carefully, we recommend checking individual product descriptions for specific material information. Most of our jewelry is fashion-grade and may contain alloys. If you have particularly sensitive skin, look for our hypoallergenic options in product descriptions.
Do you offer engraved jewelry?
Yes! We have a special Engraved Gifts collection where you can personalize jewelry with names, dates, or special messages. These make perfect sentimental gifts for loved ones.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” option. Having an account allows you to track orders, save your shipping information, and view your order history for faster future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your security.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Processed in 1-2 days, delivered via DHL/FedEx in 10-15 days after shipping
– Free Standard Shipping: For orders over $50, processed in 1-2 days, delivered via EMS in 15-25 days after shipping
Pro Tip: Combine items from our Friendship Packs or Bridal Gifts collections to reach the $50 free shipping threshold!
Do you ship internationally?
Yes! We ship worldwide except to some remote areas and parts of Asia. Please note that customers are responsible for any customs fees or import taxes that may apply in your country.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep!

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in their original packaging with all tags attached. Please contact our customer service at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Contact & Support

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours during business days.
What are your business hours?
Our customer service operates Monday through Friday, 9:00 AM to 5:00 PM PST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Deals Bijestora Store is located at 3524 Edgewood Avenue, Fresno, US 93710. Please note this is our business address only – all orders ship from our distribution centers.

Still have questions? We’re here to help! Contact us at [email protected] and we’ll be happy to assist you.

With sparkle and care,
The Deals Bijestora Store Team