At Deals Bijestora Store, we pour our heart into creating jewelry and gifts that make life’s special moments shine. Our shipping and returns policies reflect the same care and attention to detail we put into crafting each anklet, necklace, and engraved treasure.

Shipping Information

Processing Time

We carefully prepare each order with love within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to serve you better:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Please Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We want you to love every piece from our collections as much as we loved creating them. If something isn’t perfect, here’s how we’ll make it right:

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Eligible Items: Most jewelry (anklets, bracelets, necklaces, rings), Men’s Collection items, Clothing & Accessories, and seasonal collections
  • Non-Returnable Items:
    • Earrings (for hygiene reasons, unless defective)
    • Engraved gifts with personalized elements
    • Bridal gifts with customizations

Step-by-Step Return Process

Step 1: Initiate Your Request

Email our customer care team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) for return/exchange
  • Reason for return
  • Your preference (refund or exchange)

Sample Email Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Deals Bijestora Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return/exchange: [Product Name(s)]

Reason: [Please specify]

I would prefer: [Refund to original payment method / Exchange for (specify product if known)]

Thank you,

[Your Full Name]
[Your Email Address]

Step 2: Receive Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Our return address: 3524 Edgewood Avenue, Fresno, US 93710

Step 3: Ship Your Return

Please package the item(s) securely in their original packaging with all tags attached. Include:

  • Completed return form (will be emailed to you)
  • Original receipt or order confirmation

Important: Use a trackable shipping method as we cannot be responsible for lost return packages. International customers are responsible for return shipping costs and should mark packages as “Returned Goods” to avoid customs charges.

Step 4: Processing Your Return

Once received, we’ll inspect the item(s) within 3-5 business days. You’ll receive email notification when:

  • Your refund is processed
  • Your exchange item is shipped
  • If there are any issues with your return

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards: 5-10 business days after approval
  • PayPal: 3-5 business days after approval

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

  • We’ll ship your new item once the return is received and approved
  • Price differences will be charged/refunded as needed
  • Exchanges follow the same shipping timelines as new orders

Damaged or Defective Items

If your jewelry or gift arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a prepaid return label if needed

Our Promise: We handle every return with the same attention to detail we apply to engraving our special gifts. Your satisfaction is as precious to us as the metals we work with.

For any questions about our shipping or returns policy, please contact us at [email protected].